LiveAdvisor

Attract and keep online customers with LIVE VIDEO CALLING.

Come to the forefront of online customer care with our TommiLive platform.

TommiLive places your representative live on your customers screen. The live video combined with live two way audio and text chat lets your customers see, hear and speak with you anytime, anyplace. Customer engagement is fast, simple and just like "being there".

TommiLive dramatically increase conversions and build greater customer loyalty every time someone clicks. Live video calls can be used to make direct sales, cross-sell/up-sell, answer customer questions, provide product support and deliver services while gathering in-depth insight about each customer. Live Video engagement can reduce customer's risk aversion, provide simple answers about complex products and services, and shorten your sales cycle.

Simple to work

Your customer sees your web page, banner ad or email with a live video call button. The customer simply clicks on the button and is taken directly to a live agent. The customer sees the agent and is able to talk and/or text with the agent.

Functional Features

Real time video, audio and text chat

TommiLive humanizes and simplifies the internet by restoring direct contact between you and your customers. Whether it's sales, customer service, education or any of the other myriad applications, the human element has proven to be the key to engaging people and keeping them engaged. People who aren't computer savvy can, with one click, comfortably and easily work with our platform whether by voice or by text chat. The result is a vast increase in customer satisfaction, a vast increase in customer loyalty and soaring sales.

No Software to Download

TommiLive and our other products are hosted application. This means all the necessary software resides in our servers. Neither your company nor your customer have to download anything to use our service. In addition, our software is compatible with virtually every computer in the world. All either side needs is a computer with an internet connection and a web browser.

Admin and Agent Consoles

Each agent gets a back end console customized for your purposes. The console allows each agent to handle multiple calls and is preloaded with standard greetings, answers to FAQ's, files and urls to push and more. The agent console also allows for co-browsing with the customer for a more personal online experience. In addition, the administrator's console allows him or her to monitor each agent and gather data regarding each call and the agents performance.

Push Pages and Files and Co-browse

A unique benefit of our platform is the ability to push pages, url's and most any type of file directly to the customers desktop. The agent and customer can then browse the information together. The customer is totally engaged and far less likely to get bored or frustrated and abandon the site. The agent can be far more effective and help the customer find exactly what they need.

Reporting & Metrics

Our platform alows the capture of a wide variety of data from each call. From the date and time of each call to the duration, the source and the IP address of each call to Leads generated, files pushed and co-browsing. Our reporting and analytics will allow you to analyze the data as you choose.

Return Customer Recognition

Our products archive transcripts of text chats as well as all of the captured data. Return customers are recognized and their data is readily accessible. Customers and agents both save time and avoid frustration as they can pick up the conversation right where it left off no matter who answers.